Brand new, never been used! I got another one thinking that my old one was broken, but turns out it just doesn’t connect to my university’s WiFi. Make sure you have 2.4 ghz WiFi!! Otherwise it won’t connect. The plastic inside is open, but I’ve never used the feeder since I already have one. I looove this feeder when it actually connects lol. It’s perfect for busy people who can’t be home when their pets need to eat.

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